Windows 8 Black screen after install
Posted: Thu Feb 28, 2013 3:05 pmWe've seen a couple people have this issue on Windows 8, where the game starts up only with a black screen and you can't do anything.
It looks like the app did not download/install correctly. Unfortunately when this happens its also looks like Windows 8 does not let you uninstall it (probably because it didn't finish correctly installing).
You'll want to follow Microsoft's instructions here: http://windows.microsoft.com/is-is/windows-8/what-troubleshoot-problems-app
Also, mentioned in the notes there,try downloading & running the Windows 8 App troubleshooter: http://go.microsoft.com/fwlink/?LinkId=268423
If you still have problems uninstalling/reinstalling, try deleting the app files manually. Go to Desktop mode, open Windows Explorer and browse to C:\Users\<your user name>\AppData\Local\Packages\ and delete the subfolder Microsoft.SkullsOfTheShogun_8wekyb3d8bbwe. Now go back to the store and download the game again (since you've already purchased it it should just download it immediately without buying it again).
It looks like the app did not download/install correctly. Unfortunately when this happens its also looks like Windows 8 does not let you uninstall it (probably because it didn't finish correctly installing).
You'll want to follow Microsoft's instructions here: http://windows.microsoft.com/is-is/windows-8/what-troubleshoot-problems-app
Also, mentioned in the notes there,try downloading & running the Windows 8 App troubleshooter: http://go.microsoft.com/fwlink/?LinkId=268423
If you still have problems uninstalling/reinstalling, try deleting the app files manually. Go to Desktop mode, open Windows Explorer and browse to C:\Users\<your user name>\AppData\Local\Packages\ and delete the subfolder Microsoft.SkullsOfTheShogun_8wekyb3d8bbwe. Now go back to the store and download the game again (since you've already purchased it it should just download it immediately without buying it again).